Hisense Smart TV Accidentally Damages Owner's Windows Computer: A Surprising Twist

Priscilla Snow, a musician and audio designer from Canada, recounted that her Hisense TV disrupted the normal operation of her Windows-based computer. At some point, the system settings disappeared, keyboards stopped working, remote desktops ceased to function, and eventually even the taskbars vanished.

Snow explained that the problems began gradually and accumulated over about two years. For instance, she initially couldn’t open display settings. Then she started experiencing issues with the MIDI keyboard interface. The task manager would freeze until forcibly closed, and there were connectivity problems with video capture cards.

Snow wryly noted that any long-time user of a Windows-based computer loaded with various programs eventually gets used to such oddities and may just shrug them off, at least until the next OS reinstall. Furthermore, Snow recently upgraded her computer to Windows 11, and she suspected that some of the issues could be related to this upgrade.

However, the situation continued to deteriorate. At one point, when attempting to troubleshoot why the remote desktop wasn’t working, Snow’s taskbars disappeared, and the PC refused to open any settings at all. After updating drivers and restarting the machine, the taskbars returned, but only for six days before the same issues resurfaced.

In an effort to understand what was happening, Snow stumbled upon a thread on Reddit, which led her to a query in the Microsoft support service, where the same issues that her computer was experiencing, seemingly inexplicably, were described.

A user with the pseudonym Narayan B shared on the Microsoft forum that he had found the root cause of the problem, which turned out to be his Hisense TV running on Android. It appeared that the Hisense TV was generating “random UPNP network discovery UUIDs every few minutes.” Windows, not understanding why the device was doing this, interpreted it as multiple alternative Hisense devices and added them all to its Device Association Framework (DAF) service. Faced with this spam, the service eventually could disrupt the task manager, Bluetooth, settings, File Explorer, and so on. Essentially, the computer became almost unusable.

Narayan B mentioned that he had previously noticed how his Hisense TV flooded the Windows device detection system with requests, but he “didn’t think it could break Windows.” The solution suggested by Narayan B involved manually removing hundreds of keys from the OS registry.

Snow decided to follow Narayan B’s advice and went through the same process of manually cleaning the registry. As a result, the task manager, MIDI keyboard, remote desktop, and even the CRT monitor, which she had previously considered broken, started working properly again.

In conclusion, Snow summarized in her post that she definitely wouldn’t recommend anyone to purchase a Hisense 50Q8G TV or, at the very least, wouldn’t recommend connecting it to the main home network.

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